Quality Name Plate AS9100 Quality System


QNP AS9100 Main Index

 

 


Control of Customer Supplied Blueprints and Information

Control of Customer Supplied Blueprints and Information: OP-423-05 Revision B

Effective Date:12/16/2011
Owner Approval by Brian L. Darby, AS9100 Coordinator, on 12/16/2011
Management Approval by Craig O. Garneau, President, on 12/16/2011

Printed copies of this document are for information purposes only and are uncontrolled. Printed copies are not valid after the date of printing. This document was printed on

  1. PURPOSE

    To provide a consistent process for handling customer drawings/blueprints and customer supplied information at Quality Name Plate.




  2. RESPONSIBILITY

    The table below identifies the people and their responsibility relating to this procedure:

     

    Person

    Responsibility

    Sales Personnel

    Use Customer Blueprints and Customer Supplied Information to process a request for quote (RFQ).

    Engineering Personnel

    Use Customer Blueprints and Customer Supplied Information to create a QNP Shop Order.

    Maintain Customer Blueprints and Customer Supplied Information on file for use in reordering.




  3. APPLICABLE FORMS OR REFERENCES

    The table below identifies the number and the title of the forms and references that are applicable to this procedure;

    Form/Reference Number

    Title

    AS9100

    Quality Management Systems - Requirements for Aviation, Space and Defense Organizations

    OP-710-01

    Planning of Product Realization

    OP-722-01

    Review of Contract Requirements

    FM-710-01

    Shop Order Envelope

    FM-722-01

    Formal Quote

    FM-722-02

    Verbal Customer Purchase Order




  4. POLICIES

    1. Customer supplied information is defined as emailed files, sketches, samples with notations, written descriptions or any form of information that is supplied to QNP by a customer in conjunction with a request for quote or purchase order.

    2. A Customer blueprint is defined as a formal blueprint supplied to QNP by a customer. If the customer blueprint is supplied as an electronic file, a printed copy of the blueprint should travel with quote requests or shop orders. If the electronic file is later accessed to generate artwork or be reprinted, the contents of the file should be checked to verify that it matches the customer's current requirements.

    3. Obsolete customer blueprints and obsolete customer supplied information that is retained for legal and/or knowledge preservation shall be marked "OBSOLETE" or held in a binder/folder marked "OBSOLETE". It should not be assumed that blueprints stored within closed shop orders are the most current revision.

     



  5. PROCEDURE

    The table below identifies how customer drawings/blueprints and customer supplied information is handled during the activities related to the production of a customer order.

    Activity

    How Handled

    Person(s) Responsible

    Quoting

    Used to process a Request For Quote.

    Attached to Formal Quote, FM-722-01.

    Filed in quote file located in the Sales & Marketing Department for 9 months.

    Reference: OP-722-01 Review of Contract Requirements

    Sales & Marketing Personnel

    Shop Order Creation

    Quote pulled from quote file.

    Shop Order created.

    Blueprint/Customer Specification placed inside the Shop Order Envelope, FM-710-01 for the current customer order.

    Obsolete Blueprint/Customer Specifications stamped "Obsolete" and/or destroyed.

    Reference: OP-710-01 Planning of Product Realization

    Engineering Personnel

    Maintenance For Reorders

    Customer order completed.

    Blueprint/Customer Specification placed inside the Shop Order Envelope, FM-710-01.

    Shop Order filed by Shop Order number in Engineering Department.

    Engineering Personnel



  6. RECORDS/OBJECTIVE EVIDENCE

    The retention duration for records referenced in this procedure are available on-line in the FM-423-01 Master Document List with Revision History.
    Records are maintained in accordance with OP-424-01 Control of Quality Records.


  7. REVISION HISTORY

    Revision, approved date, effective date, and a document change summary for this document is located on-line in the FM-423-01 Master Document List with Revision History.