Quality Name Plate AS9100 Quality System


QNP AS9100 Main Index

 

 


Quality Planning

Quality Planning: OP-710-01 Revision B

Effective Date:1-3-2012
Owner Approval by Barry Ralston, Vice President, on 1-3-2012
Management Approval by Craig O. Garneau, President, on 1-3-2012

Printed copies of this document are for information purposes only and are uncontrolled. Printed copies are not valid after the date of printing. This document was printed on

  1. PURPOSE

    To provide a consistent process for planning the production of customer orders.




  2. RESPONSIBILITY

    The table below identifies the people and their responsibility relating to this procedure:

     

    Person

    Responsibility

    Engineering Personnel

    Plan the production of a customer order.

    Assemble the documents that make up the quality plan used in the production of a customer order.

    Customer Service Personnel

    Contact customers during the production planning of a customer order when required.

    Department Supervisors and QNP Personnel

    Apply skills, knowledge, and training to advise on the planning of customer orders as appropriate.




  3. APPLICABLE FORMS OR REFERENCES

    The table below identifies the number and the title of the forms and references that are applicable to this procedure;

    Form/Reference Number

    Title

    AS9100

    Quality Management Systems - Requirements for Aviation, Space and Defense Organizations

    OP-722-01

    Review of Contract Requirements

    OP-824-01

    Production Inspections

    FM-710-01

    Shop Order

    FM-722-01

    Formal Quote

    FM-722-02

    Verbal Purchase Order

    FM-824-01

    Production Inspection Report

    online

    Price Card Software




  4. POLICIES

    1. QNP plans and develops the processes needed to process customer orders to customer specifications. The planning of product realization is consistent with the other requirements of our QMS, and is documented. In planning product realization, QNP determines the following in a manner appropriate to our methods of production;
      • Quality objectives and requirements for the product,
      • The need to establish processes and documents, and to provide resources that are product specific,
      • Required verification, validation, monitoring, measurement, inspection and test activities specific to the product and the criteria for product acceptance,
      • Records needed to provide evidence that the realization processes and resulting product meet requirements,
      • Configuration management appropriate to the product,
      • Resources to support the use and maintenance of the product.

    2. Quality objectives and requirments for QNP's products include consideration of aspects such as;
      • Product and personal safety,
      • Reliability, availability, and maintainability,
      • Producibility and inspectability,
      • Suitability of parts and materials used in the product.

    3. A Repeat Order, without changes from the previous production run, is commonly known as an "as before" (AB).

    4. The Quality plan, FM-710-01, for a customer order is commonly called a "Shop Order".

    5. Prior to the planning of a customer order:
      • A purchase order must be obtained from the customer, and
      • When available, a completed quotation form, FM-722-01, should be attached to the customer purchase order.

    6. A Shop Order, FM-710-01, is:
      • Generated by Price Card software, and
      • Considered to be the definitive quality plan record when printed.

    7. Shop Order Numbers are:
      • Sequential
      • Applied to the purchase order during the quality planning process
      • Appear on the top, left corner of the Quality Plan, FM-710-01.

    8. A complete shop order includes:
      • FM-710-01, Shop Order Envelope
      • Customer Blueprint/Specifications/Art files
      • Samples, as available.
      • FM-824-01, Production Inspection Form

     



  5. PROCEDURE

    Use the steps in the table below to plan the production of a customer order.

    Step

    Action

    Person(s) Responsible

     1.

    Customer Purchase Order received from Sales Department.
    Reference:
    OP-722-01 Review of Customer Requirements

    Customer Service Personnel

     2.

    Assign a shop order number to the purchase order.

    Engineering Personnel

     3.

    Determine if the product to be produced is an "As Before", a change to previously made part, or new.

    Note: An "as before" or "change" can generally be determined if there is a revision level indicated.

    • "As before" or "change" go to Step 5.
    • "New" go to Step 4

    Engineering Personnel

     4.

    Generate a blank Price Card record and enter part information.

    Engineering Personnel

     5.

    Compare information on the Price Card with Purchase Order and Printed Shop Order from file.

    Engineering Personnel

    6.

    Ask: Is there enough information available to perform the quality planning process and is the price schedule correct?

    • If NO, go to Step 8.
    • If YES, go to Step 12.

    Engineering Personnel

    7.

    Identify the information that is incomplete or the pricing that is incorrect, and send documents back to the sales department for customer contact.

    Engineering Personnel

    8.

    Customer contacted if appropriate.

    Customer Service Personnel

     9.

    Information needed for quality planning reconciled.

    Customer Service Personnel & Customer

     10.

    Forward documents to Engineering for continuation of the quality planning process.

    Customer Service Personnel

     11.

    Enter notes or pertinent information that has been written on the previous shop order into the Price Card record.

    Engineering Personnel

     12..

    Enter the following information into the Price Card record for the current customer order as required:

    • Shop Order Number
    • Date Order Received
    • Revision Level
    • Quantity
    • Price
    • Quoted price schedule
    • Other

    Engineering Personnel

     13.

    Print Shop Order, FM-710-01.

    Engineering Personnel

     14.

    Place the following inside the Shop Order Envelope, FM-710-01

    • Blueprint/ Specifications
    • Samples, as available.
    • FM-824-01 Production Inspection Form

    Engineering Personnel

    15.

    Forward the following documents to Customer Service:

    • Shop Order Envelope, FM-710-01, for the current customer order.
    • Customer Purchase Order and attached quote.
    • Previous Shop Order, as available

    Engineering Personnel

     16.

    Perform the Quality Plan Inspection per
    OP-824-01, Production Inspections, procedure 5.1

    Customer Service Personnel

    17.

    Distribute documents:

    Previous shop order is placed in a segregated area in the Engineering Department.

    Current Shop Order, FM-710-01, is sent to production when required

    Customer Purchase Order & attached quote are filed in open customer order file.

    Customer Service Personnel



  6. RECORDS/OBJECTIVE EVIDENCE

    The retention duration for records referenced in this procedure are available on-line in the FM-423-01 Master Document List with Revision History.
    Records are maintained in accordance with OP-424-01 Control of Quality Records.


  7. REVISION HISTORY

    Revision, approved date, effective date, and a document change summary for this document is located on-line in the FM-423-01 Master Document List with Revision History.