Quality Name Plate AS9100 Quality System

QNP AS9100 Main Index



Quality Planning

Quality Planning: OP-710-01 Revision B

Effective Date:1-3-2012
Owner Approval by Barry Ralston, Vice President, on 1-3-2012
Management Approval by Craig O. Garneau, President, on 1-3-2012

Printed copies of this document are for information purposes only and are uncontrolled. Printed copies are not valid after the date of printing. This document was printed on


    To provide a consistent process for planning the production of customer orders.


    The table below identifies the people and their responsibility relating to this procedure:




    Engineering Personnel

    Plan the production of a customer order.

    Assemble the documents that make up the quality plan used in the production of a customer order.

    Customer Service Personnel

    Contact customers during the production planning of a customer order when required.

    Department Supervisors and QNP Personnel

    Apply skills, knowledge, and training to advise on the planning of customer orders as appropriate.


    The table below identifies the number and the title of the forms and references that are applicable to this procedure;

    Form/Reference Number



    Quality Management Systems - Requirements for Aviation, Space and Defense Organizations


    Review of Contract Requirements


    Production Inspections


    Shop Order


    Formal Quote


    Verbal Purchase Order


    Production Inspection Report


    Price Card Software


    1. QNP plans and develops the processes needed to process customer orders to customer specifications. The planning of product realization is consistent with the other requirements of our QMS, and is documented. In planning product realization, QNP determines the following in a manner appropriate to our methods of production;
      • Quality objectives and requirements for the product,
      • The need to establish processes and documents, and to provide resources that are product specific,
      • Required verification, validation, monitoring, measurement, inspection and test activities specific to the product and the criteria for product acceptance,
      • Records needed to provide evidence that the realization processes and resulting product meet requirements,
      • Configuration management appropriate to the product,
      • Resources to support the use and maintenance of the product.

    2. Quality objectives and requirments for QNP's products include consideration of aspects such as;
      • Product and personal safety,
      • Reliability, availability, and maintainability,
      • Producibility and inspectability,
      • Suitability of parts and materials used in the product.

    3. A Repeat Order, without changes from the previous production run, is commonly known as an "as before" (AB).

    4. The Quality plan, FM-710-01, for a customer order is commonly called a "Shop Order".

    5. Prior to the planning of a customer order:
      • A purchase order must be obtained from the customer, and
      • When available, a completed quotation form, FM-722-01, should be attached to the customer purchase order.

    6. A Shop Order, FM-710-01, is:
      • Generated by Price Card software, and
      • Considered to be the definitive quality plan record when printed.

    7. Shop Order Numbers are:
      • Sequential
      • Applied to the purchase order during the quality planning process
      • Appear on the top, left corner of the Quality Plan, FM-710-01.

    8. A complete shop order includes:
      • FM-710-01, Shop Order Envelope
      • Customer Blueprint/Specifications/Art files
      • Samples, as available.
      • FM-824-01, Production Inspection Form



    Use the steps in the table below to plan the production of a customer order.



    Person(s) Responsible


    Customer Purchase Order received from Sales Department.
    OP-722-01 Review of Customer Requirements

    Customer Service Personnel


    Assign a shop order number to the purchase order.

    Engineering Personnel


    Determine if the product to be produced is an "As Before", a change to previously made part, or new.

    Note: An "as before" or "change" can generally be determined if there is a revision level indicated.

    • "As before" or "change" go to Step 5.
    • "New" go to Step 4

    Engineering Personnel


    Generate a blank Price Card record and enter part information.

    Engineering Personnel


    Compare information on the Price Card with Purchase Order and Printed Shop Order from file.

    Engineering Personnel


    Ask: Is there enough information available to perform the quality planning process and is the price schedule correct?

    • If NO, go to Step 8.
    • If YES, go to Step 12.

    Engineering Personnel


    Identify the information that is incomplete or the pricing that is incorrect, and send documents back to the sales department for customer contact.

    Engineering Personnel


    Customer contacted if appropriate.

    Customer Service Personnel


    Information needed for quality planning reconciled.

    Customer Service Personnel & Customer


    Forward documents to Engineering for continuation of the quality planning process.

    Customer Service Personnel


    Enter notes or pertinent information that has been written on the previous shop order into the Price Card record.

    Engineering Personnel


    Enter the following information into the Price Card record for the current customer order as required:

    • Shop Order Number
    • Date Order Received
    • Revision Level
    • Quantity
    • Price
    • Quoted price schedule
    • Other

    Engineering Personnel


    Print Shop Order, FM-710-01.

    Engineering Personnel


    Place the following inside the Shop Order Envelope, FM-710-01

    • Blueprint/ Specifications
    • Samples, as available.
    • FM-824-01 Production Inspection Form

    Engineering Personnel


    Forward the following documents to Customer Service:

    • Shop Order Envelope, FM-710-01, for the current customer order.
    • Customer Purchase Order and attached quote.
    • Previous Shop Order, as available

    Engineering Personnel


    Perform the Quality Plan Inspection per
    OP-824-01, Production Inspections, procedure 5.1

    Customer Service Personnel


    Distribute documents:

    Previous shop order is placed in a segregated area in the Engineering Department.

    Current Shop Order, FM-710-01, is sent to production when required

    Customer Purchase Order & attached quote are filed in open customer order file.

    Customer Service Personnel


    The retention duration for records referenced in this procedure are available on-line in the FM-423-01 Master Document List with Revision History.
    Records are maintained in accordance with OP-424-01 Control of Quality Records.


    Revision, approved date, effective date, and a document change summary for this document is located on-line in the FM-423-01 Master Document List with Revision History.